Mayan experienced a notice incident on June 10, 2025 affecting Dashboards (dependent on Explo), lasting 22h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 04:03 PM UTC
Our Profit and Advertising dashboards are experiencing a temporary outage because Heroku services are experiencing widespread issues which are causing a widespread outage of Explo, one of our third-party providers.
- identified Jun 10, 2025, 04:04 PM UTC
The latest update from Heroku on Jun 10, 2025 - 14:49 UTC: "We have restarted a subset of our Heroku instances. This has shown positive results for the impacted services. We are working to restart the rest of the Heroku instances to fully restore the services. We are continuing to validate and closely monitor the services."
- identified Jun 10, 2025, 05:11 PM UTC
Latest updates (Jun 10, 2025 - 16:28 UTC): From Heroku: "We've restarted Heroku's internal platform apps and are actively monitoring to confirm whether the issue is resolved. However, errors are resurfacing." You can follow along here: https://status.salesforce.com/generalmessages/10001540 From Explo: "we are simultaneously trying to move off of Heroku, however, we have some secrets (passwords / hidden keys for the service) that are stored in the Heroku product that we are unable to get access to. This is making it difficult to actually spin up the replacement service. We have some leads and ideas we are tracking to hopefully get this up and running."
- monitoring Jun 11, 2025, 09:34 AM UTC
Both Explo and Heroku have reported their systems are back up. Dashboards are once again working as usual.
- resolved Jun 11, 2025, 02:37 PM UTC
We have been monitoring all day and things seem to be back to normal, so we are marking this incident resolved, with a post-mortem to follow soon.