Mattermost experienced a minor incident on April 13, 2021 affecting Sign-Up, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Sign-Up
Update timeline
- investigating Apr 13, 2021, 08:36 PM UTC
We are currently experiencing a delay in Cloud sign-ups due to an AWS API operational issue
- identified Apr 13, 2021, 08:59 PM UTC
We are checking/monitoring which components in our platform are affected from the AWS issue.
- monitoring Apr 13, 2021, 10:58 PM UTC
AWS API errors have decreased but are not entirely resolved. Sign-ups should not be affected any more but we're continuing to monitor the situation.
- monitoring Apr 13, 2021, 11:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 13, 2021, 11:01 PM UTC
This incident has been resolved.