Mattermost incident

New workspaces delay creation

Major Resolved View vendor source →

Mattermost experienced a major incident on June 22, 2022 affecting Sign-Up, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2022, 04:29 AM UTC
Resolved
Jun 22, 2022, 05:48 AM UTC
Duration
1h 18m
Detected by Pingoru
Jun 22, 2022, 04:29 AM UTC

Affected components

Sign-Up

Update timeline

  1. investigating Jun 22, 2022, 04:29 AM UTC

    We are seeing a delay on creation of new workspaces.

  2. investigating Jun 22, 2022, 05:00 AM UTC

    We identified the root cause of the problem is a communication issue with our DNS provider. We are currently working on a mitigation of the impact.

  3. investigating Jun 22, 2022, 05:12 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 22, 2022, 05:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 22, 2022, 05:48 AM UTC

    This incident has been resolved.