Mattermost incident

Partial outage affecting a small number of workspaces

Notice Resolved View vendor source →

Mattermost experienced a notice incident on September 21, 2022 affecting Cloud Workspaces, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2022, 08:09 PM UTC
Resolved
Sep 22, 2022, 12:52 AM UTC
Duration
4h 43m
Detected by Pingoru
Sep 21, 2022, 08:09 PM UTC

Affected components

Cloud Workspaces

Update timeline

  1. investigating Sep 21, 2022, 08:09 PM UTC

    We are currently investigating an issue that affect a minor number of workspaces.

  2. investigating Sep 21, 2022, 09:28 PM UTC

    We are continuing investigating the issue.

  3. identified Sep 21, 2022, 10:02 PM UTC

    We have identified the root cause, and we are trying to mitigate the impact of the issue.

  4. identified Sep 21, 2022, 10:49 PM UTC

    We are continuing to work on a mitigation of the impact of the issue.

  5. identified Sep 21, 2022, 11:35 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 22, 2022, 12:22 AM UTC

    A fix has been implemented and we are monitoring the issue.

  7. resolved Sep 22, 2022, 12:52 AM UTC

    The issue has been fully mitigated for the moment, and we are monitoring the situation.