Mattermost experienced a minor incident on January 5, 2021 affecting Sign-Up, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2021, 06:16 PM UTC
We are currently experiencing an increased time for customers signing up to create their cloud workspaces
- identified Jan 05, 2021, 07:01 PM UTC
We have identified the issue, doing some additional checks to confirm it.
- monitoring Jan 05, 2021, 08:04 PM UTC
A fix has been implemented and we will keep monitoring the situation
- resolved Jan 05, 2021, 08:27 PM UTC
The issue has been resolved. A post-mortem will be posted within the next days.
- postmortem Jan 08, 2021, 02:19 PM UTC
An internal post-mortem was conducted and the issue was related to internal DNS resolution. Performance degradation of our internal DNS servers was responsible for slow network responses and increased timeout errors. The issue was resolved and actions are taken to improve system monitoring and avoid similar issues in the future.