Mattermost incident
Incident with rendering old uploaded attachments
Mattermost experienced a minor incident on July 18, 2023 affecting Cloud Workspaces, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2023, 02:32 PM UTC
We are investigating reports of degraded performance for rendering old uploaded attachments. We’re investigating the cause and will provide more information as soon as it's available.
- identified Jul 18, 2023, 02:49 PM UTC
We identified an issue that impacts the rendering of old uploaded attachments. We are working on mitigation. We will provide more information as soon as it's available.
- identified Jul 18, 2023, 06:49 PM UTC
We are continuing to work on mitigating this issue and will provide more information as soon as it's available.
- identified Jul 19, 2023, 02:25 AM UTC
Mitigation of this issue is still in progress. We will continue to provide updates as we make finalize the fix.
- identified Jul 19, 2023, 10:30 AM UTC
We are continuing to work on mitigating this issue and will provide more information as soon as it's available.
- monitoring Jul 20, 2023, 06:42 AM UTC
We've applied a mitigation and started a staged rollout to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
- monitoring Jul 20, 2023, 01:24 PM UTC
We've applied a mitigation and the staged rollout has been completed successfully. Will update further when confirmed that this has resolved the issue.
- resolved Jul 20, 2023, 01:50 PM UTC
This incident has been resolved.