Mattermost incident

Incident with Database for single-tenant customers

Minor Resolved View vendor source →

Mattermost experienced a minor incident on June 13, 2024 affecting Cloud Workspaces, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2024, 07:19 PM UTC
Resolved
Jun 13, 2024, 07:42 PM UTC
Duration
22m
Detected by Pingoru
Jun 13, 2024, 07:19 PM UTC

Affected components

Cloud Workspaces

Update timeline

  1. investigating Jun 13, 2024, 06:57 PM UTC

    We are investigating reports of degraded performance for database which affects only single-tenant customers. We’re investigating the cause and will provide more information as soon as it's available.

  2. investigating Jun 13, 2024, 07:19 PM UTC

    We are investigating reports of degraded performance for database which affects only single-tenant customers. We've applied a mitigation and the database has been stabilised. We are continuing to investigate the cause and will provide more information as soon as it's available.

  3. monitoring Jun 13, 2024, 07:37 PM UTC

    We've applied a mitigation to resolve the degraded performance of database. Will update further when confirmed that this has resolved the issue.

  4. resolved Jun 13, 2024, 07:42 PM UTC

    This incident has been resolved.