Matlantis incident

[Incident] Some structure files (xyz, cif, etc.) cannot be opened in Notebook

Minor Resolved View vendor source →

Matlantis experienced a minor incident on August 27, 2026 affecting Matlantis (Japan) and Matlantis (US) and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 08:42 AM UTC
Resolved
Aug 27, 2026, 10:32 AM UTC
Duration
1h 50m
Detected by Pingoru
Aug 27, 2026, 08:42 AM UTC

Affected components

Matlantis (Japan)Matlantis (US)Matlantis (EU)

Update timeline

  1. investigating Aug 27, 2026, 09:07 AM UTC

    We are currently investigating this issue.

  2. identified Aug 27, 2026, 09:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 27, 2026, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 27, 2026, 10:32 AM UTC

    This incident has been resolved.