mastodon.social experienced a minor incident on March 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 12, 2024, 12:20 PM UTC
Type: Incident Duration: 7 hours and 48 minutes Affected Components: Background queues, Website & API Mar 12, 12:20:54 GMT+0 - Investigating - We are currently experiencing an issue connecting to the database. Investigation is ongoing. Mar 12, 12:31:04 GMT+0 - Identified - Confirmed that Hetzner is experiencing an outage with their vSwitches, which we are using for our database connection. We will continue to monitor. Mar 12, 12:44:58 GMT+0 - Monitoring - Database connectivity is restored. Continuing to monitor the situation while the Hetzner status remains open. Mar 12, 15:06:13 GMT+0 - Identified - Our hosting provider is having a network issue again, causing [mastodon.social](http://mastodon.social) to be unavailable. We are monitoring the situation to ensure everything comes back online as soon as the network is working again. Mar 12, 15:39:56 GMT+0 - Monitoring - The network issue has been fixed by our provider and all services are back online. We are monitoring the situation, but Hetzner has not yet announced that the underlying issue is fixed, so it may break again. Mar 12, 20:08:41 GMT+0 - Resolved - Our provider identified the source of the network issues. It was caused by a router bug, and they have been able to update them to a new version that fixes the issue.