Masterplan incident

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Notice Resolved View vendor source →

Masterplan experienced a notice incident on November 18, 2025 affecting Masterplan Auth and Masterplan Website and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:03 PM UTC
Resolved
Nov 18, 2025, 03:06 PM UTC
Duration
3h 3m
Detected by Pingoru
Nov 18, 2025, 12:03 PM UTC

Affected components

Masterplan AuthMasterplan WebsiteMasterplan APIMasterplan Mobile Middleware

Update timeline

  1. identified Nov 18, 2025, 12:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 18, 2025, 12:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 02:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 18, 2025, 03:06 PM UTC

    This incident has been resolved.