Marvel experienced a major incident on July 21, 2021 affecting Design sync and Design Tool and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2021, 04:40 PM UTC
We are currently investigating this issue.
- investigating Jul 21, 2021, 07:19 PM UTC
We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.
- identified Jul 21, 2021, 08:14 PM UTC
Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.
- monitoring Jul 21, 2021, 08:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2021, 08:37 PM UTC
This incident has been resolved.