Marvel incident

Infrastructure Outage

Critical Resolved View vendor source →

Marvel experienced a critical incident on June 6, 2023 affecting Prototypes and Project Editor and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2023, 03:20 PM UTC
Resolved
Jun 06, 2023, 03:44 PM UTC
Duration
24m
Detected by Pingoru
Jun 06, 2023, 03:20 PM UTC

Affected components

PrototypesProject EditorDesign syncGraphQL Platform APIDesign ToolSketch pluginBilling

Update timeline

  1. investigating Jun 06, 2023, 03:20 PM UTC

    We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

  2. identified Jun 06, 2023, 03:36 PM UTC

    Confirmed issue with Google's infrastructure.

  3. identified Jun 06, 2023, 03:38 PM UTC

    Traffic beginning to hit Marvel's database again. We are monitoring the situation.

  4. resolved Jun 06, 2023, 03:44 PM UTC

    Marvel is operational again. We will continue to monitor the situation.