Marvel incident

Outage of backend system supporting Marvel

Major Resolved View vendor source →

Marvel experienced a major incident on February 20, 2024 affecting Prototypes and Project Editor and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2024, 11:02 AM UTC
Resolved
Feb 20, 2024, 02:21 PM UTC
Duration
3h 19m
Detected by Pingoru
Feb 20, 2024, 11:02 AM UTC

Affected components

PrototypesProject EditorDesign syncGraphQL Platform APIDesign ToolSketch pluginBillingBlog

Update timeline

  1. investigating Feb 20, 2024, 11:02 AM UTC

    We are currently investigating this issue.

  2. identified Feb 20, 2024, 11:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 20, 2024, 11:44 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 20, 2024, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 20, 2024, 02:21 PM UTC

    Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.