Marvel incident

Design Tool storage intermittent failures

Major Resolved View vendor source →

Marvel experienced a major incident on August 7, 2024 affecting Design Tool, lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 10:34 AM UTC
Resolved
Aug 12, 2024, 08:54 AM UTC
Duration
4d 22h
Detected by Pingoru
Aug 07, 2024, 10:34 AM UTC

Affected components

Design Tool

Update timeline

  1. investigating Aug 07, 2024, 10:34 AM UTC

    Our design tool storage system is experiencing intermittent failures that we are currently investigating.

  2. investigating Aug 07, 2024, 10:42 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 07, 2024, 03:04 PM UTC

    A fix has been implemented and we are monitoring results.

  4. monitoring Aug 08, 2024, 03:49 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 08, 2024, 04:54 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 12, 2024, 08:54 AM UTC

    Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.