MarkUp incident

Email notifications delayed with degraded API performance

Minor Resolved View vendor source →

MarkUp experienced a minor incident on May 25, 2023 affecting API and Email notifications, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 02:09 PM UTC
Resolved
May 25, 2023, 05:56 PM UTC
Duration
3h 47m
Detected by Pingoru
May 25, 2023, 02:09 PM UTC

Affected components

APIEmail notifications

Update timeline

  1. investigating May 25, 2023, 02:09 PM UTC

    Outgoing email notifications for tagged comments and MarkUp updates are delayed. The messages are queued and will be sent when the issue is resolved. We've also detected an increase in API response times that we believe is related.

  2. monitoring May 25, 2023, 04:58 PM UTC

    Performance has returned to normal levels, the email notification queue has been cleared. We're monitoring the situation closely before marking this as resolved.

  3. resolved May 25, 2023, 05:56 PM UTC

    This incident has been resolved.