MarkUp incident

Loading issue for webpage markups in Google Chrome

Minor Resolved View vendor source →

MarkUp experienced a minor incident on November 16, 2023 affecting Web Application, lasting 13d 13h. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 09:18 PM UTC
Resolved
Nov 30, 2023, 11:11 AM UTC
Duration
13d 13h
Detected by Pingoru
Nov 16, 2023, 09:18 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Nov 16, 2023, 09:18 PM UTC

    We are getting increased number of reports on website markups failing to load in Chrome browser. As a workaround other browser can be used.

  2. monitoring Nov 22, 2023, 12:03 PM UTC

    An issue with recent Chrome update has been identified: - we rely on `DOMContentLoaded` event being sent to drop the loading overlay for webpage MarkUps - that event stopped getting fired for some Chrome users when dealing with iframes causing website to load behind the overlay, but overlay did not get removed We deployed a fix: - we updated the check to be performed both when event is fired and additional a backup interval check of `readyState` to address possible browser issues - additionally we added a maximum timeout after which loading overlay is dropped automatically We are looking into feedback from customers that faced this issue and hope that our solution did resolve this problem.

  3. resolved Nov 30, 2023, 11:11 AM UTC

    This incident has been resolved.