Mapbox experienced a critical incident on June 13, 2023 affecting API and Mapbox Traffic Data and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:20 PM UTC
Offline map downloads and Mapbox Tiling Service are showing high error rates
- investigating Jun 13, 2023, 07:37 PM UTC
We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.
- investigating Jun 13, 2023, 07:56 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2023, 08:07 PM UTC
We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.
- investigating Jun 13, 2023, 08:24 PM UTC
We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.
- monitoring Jun 13, 2023, 08:40 PM UTC
We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.
- monitoring Jun 13, 2023, 09:33 PM UTC
Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.
- monitoring Jun 13, 2023, 10:24 PM UTC
Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.
- resolved Jun 13, 2023, 11:20 PM UTC
This incident has been resolved.