Mapbox incident

Missing or Incorrect POI Brand Name in Search

Major Resolved View vendor source →

Mapbox experienced a major incident on September 12, 2023 affecting Search, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2023, 08:14 PM UTC
Resolved
Sep 12, 2023, 09:23 PM UTC
Duration
1h 9m
Detected by Pingoru
Sep 12, 2023, 08:14 PM UTC

Affected components

Search

Update timeline

  1. identified Sep 12, 2023, 08:14 PM UTC

    We've identified an issue where users searching for select POI brands in the US and Germany will either not get results or the returned POI names will just be numbers. The fix is identified and a rollback operation is underway.

  2. resolved Sep 12, 2023, 09:23 PM UTC

    This incident has been resolved.