Mapbox experienced a major incident on November 10, 2023 affecting API, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Nov 10, 2023, 12:23 AM UTC
We are investigating reports of processing issues with the Uploads API.
- identified Nov 10, 2023, 12:41 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 10, 2023, 01:02 AM UTC
We have resolved the issue for newly created uploads. We continue to work through the backlog of uploads that are still processing.
- monitoring Nov 10, 2023, 01:43 AM UTC
We are seeing recovery and continue to process the backlog of jobs affected.
- monitoring Nov 10, 2023, 02:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2023, 02:18 AM UTC
All operations have returned to normal, and the backlog of jobs has been cleared.