Mapbox experienced a minor incident on May 17, 2024 affecting API, lasting 19h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2024, 12:04 AM UTC
We are investigating image quality degradation on the Static Images API
- investigating May 17, 2024, 01:14 AM UTC
This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.
- investigating May 17, 2024, 03:17 PM UTC
We are still investigating image quality degradation on the Static Images API
- identified May 17, 2024, 03:33 PM UTC
We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.
- resolved May 17, 2024, 07:58 PM UTC
We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.
- postmortem May 22, 2024, 03:02 PM UTC
The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.