Mapbox experienced a major incident on July 30, 2024 affecting API, lasting 7h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 11:02 PM UTC
We are currently investigating an increase in error responses from the live traffic vector tile service.
- identified Jul 30, 2024, 11:59 PM UTC
We have taken measures to reduce the impact and continue to monitor the incident.
- identified Jul 31, 2024, 01:28 AM UTC
We are continuing to work on a fix for the issue.
- identified Jul 31, 2024, 02:30 AM UTC
We are continuing to work towards a fix for the issue.
- identified Jul 31, 2024, 03:35 AM UTC
We are working to address service disruptions caused by the ongoing issue.
- monitoring Jul 31, 2024, 05:49 AM UTC
We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health.
- resolved Jul 31, 2024, 06:41 AM UTC
The Vector Tiles API error rates have subsided and the service is fully operational.