MANTL experienced a major incident on December 9, 2020 affecting Digital Branch Manager Module, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2020, 10:04 PM UTC
We are currently investigating an issue preventing access to the Digital Branch Manager Module. Other functionality remains unaffected.
- resolved Dec 09, 2020, 10:42 PM UTC
Dear MANTL customer, We previously sent a notification regarding a service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team
- postmortem Dec 18, 2020, 09:16 PM UTC
MANTL found an isolated infrastructure issue that resulted in the inability to access the Digital Branch Manager. MANTL has added additional alerting and monitoring for this particular issue.