MANTL experienced a minor incident on December 18, 2020, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 18, 2020, 07:02 PM UTC
Dear MANTL customer, We are currently aware of an issue that applies to some customers using the account opening flow from a Safari browser environment. As soon as we have identified the issue we will update you. We appreciate your patience. Thanks, The MANTL Team.
- investigating Dec 18, 2020, 07:02 PM UTC
We are continuing to investigate this issue.
- investigating Dec 18, 2020, 07:05 PM UTC
Dear MANTL customer, We are currently aware of an issue that applies to some customers using the account opening flow from a Safari browser environment. As soon as we have identified the issue we will update you. We appreciate your patience. Thanks, The MANTL Team.
- monitoring Dec 18, 2020, 10:23 PM UTC
Dear MANTL customer, We previously sent a notification regarding an issue affecting some customers using the account opening flow from a Safari browser. The team has resolved this issue and is actively monitoring it. Thanks, The MANTL Team
- resolved Dec 18, 2020, 10:27 PM UTC
This incident has been resolved.