MANTL incident
2factor Text Message Codes Delayed or not arriving (3rd Party API issue)
MANTL experienced a major incident on February 26, 2021 affecting Twilio API, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 26, 2021, 03:15 PM UTC
Dear MANTL customer, We are currently aware of an issue affecting text messages containing your 2factor code due to a failing 3rd-party provider. The text messages may be delayed or undelivered. This only affects users who have 2 factor codes set up on their phone. If you have 2 factor set up with your email, your ability to log in is not affected. If you require immediate access, please open a support ticket by emailing [email protected] and we are able to assist you to switch your 2 factor set up to use email instead of text message. We appreciate your patience in this matter. Thanks, The MANTL Team.
- resolved Feb 26, 2021, 05:44 PM UTC
Dear MANTL customer, We previously sent a notification regarding a service disruption to 2factor codes being sent through text messages. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team