MANTL incident

2factor Text Message Codes Delayed or not arriving (3rd Party API issue)

Minor Resolved View vendor source →

MANTL experienced a minor incident on June 29, 2021 affecting Twilio API, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2021, 07:17 PM UTC
Resolved
Jun 30, 2021, 01:30 PM UTC
Duration
18h 12m
Detected by Pingoru
Jun 29, 2021, 07:17 PM UTC

Affected components

Twilio API

Update timeline

  1. identified Jun 29, 2021, 07:17 PM UTC

    Dear MANTL customer, We are currently aware of an issue affecting text messages containing your 2factor code due to a failing 3rd-party provider. The text messages may be delayed or undelivered. This only affects users who have 2 factor codes set up on their phone. If you have 2 factor set up with your email, your ability to log in is not affected. If you require immediate access, please open a support ticket by emailing [email protected] and we are able to assist you to switch your 2 factor set up to use email instead of text message. We appreciate your patience in this matter. Thanks, The MANTL Team.

  2. resolved Jun 30, 2021, 01:30 PM UTC

    This incident has been resolved.