MANTL experienced a minor incident on October 26, 2021 affecting KYC/Risk System and Funding System, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 26, 2021, 07:31 PM UTC
Dear MANTL customer, We are currently experiencing a service disruption. A third party service provider (Telecheck) is reporting instability with their API. To ensure that we provide the highest quality of service to customers opening applications, we have temporarily disabled manual funding. The rest of the KYC workflow is functioning as expected; Telecheck is the only data provider experiencing issues. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information. We appreciate your patience. Thanks, The MANTL Team
- resolved Oct 26, 2021, 10:56 PM UTC
Dear MANTL customer, We previously sent a notification regarding a Telecheck service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team