Manatal experienced a notice incident on October 20, 2025 affecting Web Application and Resume Parsing, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:16 AM UTC
We are currently experiencing an outage affecting access to the Manatal platform. This disruption is due to an ongoing AWS outage impacting our infrastructure (https://health.aws.amazon.com/health/status). Users may be unable to log in or access the Manatal application at this time. Our Engineering team is actively working with AWS to restore services as quickly as possible. We’ll continue to post updates here every 15 minutes until the issue is resolved.
- investigating Oct 20, 2025, 08:44 AM UTC
Our Engineering team is actively working with AWS to resolve the ongoing outage impacting the Manatal platform. We are closely monitoring their recovery progress and will continue to share updates, including the estimated time of resolution, as soon as more information becomes available.
- investigating Oct 20, 2025, 09:02 AM UTC
Our Engineering team is continuing to work with AWS to resolve the ongoing outage impacting the Manatal platform. We are closely monitoring their recovery progress and will continue to share updates, including the estimated time of resolution, as soon as more information becomes available.
- investigating Oct 20, 2025, 09:22 AM UTC
Our Engineering team is still continuing to work with AWS to resolve the ongoing outage impacting the Manatal platform. We are closely monitoring their recovery progress and will continue to share updates, including the estimated time of resolution, as soon as more information becomes available.
- monitoring Oct 20, 2025, 09:45 AM UTC
While the AWS outage is still ongoing, our Engineering team has successfully implemented internal mitigation measures to restore functionality on our Manatal platform. All core services are now operational, and users should be able to access the platform as normal. We will continue to monitor system performance and AWS recovery progress closely to ensure stability (https://health.aws.amazon.com/health/status). We will continue to share updates, including the estimated time of resolution, as soon as more information is available.
- monitoring Oct 20, 2025, 10:36 AM UTC
Our platform remains fully operational and all core services continue to function normally. While AWS has not yet fully restored their affected services, our internal mitigation measures remain effective, and no further impact has been observed. We will continue to closely monitor AWS recovery progress and system stability, and share updates as soon as more information is available.
- monitoring Oct 20, 2025, 11:33 AM UTC
Our platform continues to operate normally, all core services continue to be operational, and all features remain functional. AWS has confirmed that the underlying issue has been fully mitigated, but their affected services are still recovering. Also we have observed no further disruptions on our end. We will maintain enhanced monitoring until AWS confirms full recovery, and will post an update as soon as more information becomes available.
- resolved Oct 20, 2025, 12:38 PM UTC
This incident has been resolved. Our platform has been fully stable since mitigation measures were implemented, and AWS services have largely recovered. We confirm that all Manatal systems are operational, and no data loss or further impact has been identified. Our customer teams have confirmed the resolution for this issue. We will continue to monitor the status of AWS services closely to ensure stability.