Manatal incident
Degraded performance of emailing feature & integrations
Manatal experienced a minor incident on July 20, 2023 affecting Web Application and Marketplace & Integrations and 1 more component, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2023, 02:43 AM UTC
We are currently experiencing a degraded performance on our Emailing & Integration Services. Our Engineering team is investigating.
- investigating Jul 20, 2023, 03:20 AM UTC
Our Engineering Team is still investigating the issue and identifying the root cause of the degraded performance.
- investigating Jul 20, 2023, 03:55 AM UTC
Our Engineering Team is still investigating the issue and identifying the root cause of the degraded performance.
- investigating Jul 20, 2023, 04:33 AM UTC
Our Engineering Team is still investigating the issue and identifying the root cause of the degraded performance.
- investigating Jul 20, 2023, 04:46 AM UTC
Our Engineering Team is still investigating the issue and identifying the root cause of the degraded performance. We found that it also impacts the overall performance of the Web Application.
- investigating Jul 20, 2023, 04:53 AM UTC
Our Engineering team has found a global impact on the Web Application which causes the Web Application to be inaccessible for the moment. Our team is working with the highest priority on a resolution.
- investigating Jul 20, 2023, 05:08 AM UTC
Our Engineering team has identified the root cause of the issue and worked on a resolution. The Web Application is recovered and operational.
- investigating Jul 20, 2023, 05:13 AM UTC
Our Engineering team has recovered the Emailing Services which are back Operational. The Integration Marketplace is still experience degradation of experience.
- investigating Jul 20, 2023, 05:54 AM UTC
Our Engineering Team is still investigating this issue with the highest priority. We found degraded performance on the Emailing & Marketplace Services.
- monitoring Jul 20, 2023, 06:27 AM UTC
Our Engineering Team has identified the root cause and implemented a solution. We continue monitoring the performance of all services ongoing.
- resolved Jul 20, 2023, 08:14 AM UTC
Our Engineering Team has further monitored the incident and can confirm that all systems are fully back operational.