Manatal incident

Slower transactional email (e.g. notification, user invitation, etc.) sending

Minor Resolved View vendor source →

Manatal experienced a minor incident on September 24, 2023 affecting Emailing, lasting 23h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2023, 04:24 AM UTC
Resolved
Sep 25, 2023, 04:08 AM UTC
Duration
23h 43m
Detected by Pingoru
Sep 24, 2023, 04:24 AM UTC

Affected components

Emailing

Update timeline

  1. investigating Sep 24, 2023, 04:24 AM UTC

    We identified that there is currently a delay when sending transactional emails from Manatal including but not limited to notification emails, user invitation emails and others.

  2. identified Sep 24, 2023, 04:25 AM UTC

    Our team has identified the root cause of the issue and is working on a resolution.

  3. monitoring Sep 24, 2023, 04:35 AM UTC

    Our team has resolved the issue and the transactional emails are sent as usual again. We are further monitoring the service.

  4. resolved Sep 25, 2023, 04:08 AM UTC

    This incident has been resolved.