Manatal incident
Degraded performance of emailing feature & webapp
Manatal experienced a major incident on July 19, 2023 affecting Web Application and Resume Parsing and 1 more component, lasting 14h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2023, 10:03 AM UTC
We are observing a degradation of performance on the emailing feature. The impact involves 1. Unable to retrieve/read incoming emails 2. Unable to send emails through Manatal Application.
- identified Jul 19, 2023, 10:49 AM UTC
Our engineering team has identified the root cause of the issue and is working on a resolution.
- identified Jul 19, 2023, 10:53 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 19, 2023, 10:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 19, 2023, 11:14 AM UTC
Our Engineering team is still working on a full resolution for the issue. The web application is partially recovered.
- identified Jul 19, 2023, 11:27 AM UTC
The web application is back operational. We still face delays on the Emailing & Parsing services. The Engineering team is working further on a resolution.
- identified Jul 19, 2023, 11:44 AM UTC
Our Engineering Team is still working on recovering the Emailing & Parsing services fully.
- identified Jul 19, 2023, 12:06 PM UTC
Our Engineering Team is still working on recovering the Emailing & Parsing services fully.
- identified Jul 19, 2023, 12:34 PM UTC
Our Engineering Team is still working on recovering the Emailing & Parsing services fully.
- identified Jul 19, 2023, 12:54 PM UTC
Our Engineering has recovered the emailing services fully. They are back operational. The Parsing services are still impacted and the team is working on a resolution.
- identified Jul 19, 2023, 01:25 PM UTC
Our Engineering Team is still working on recovering the Parsing Service fully.
- monitoring Jul 19, 2023, 02:17 PM UTC
Our Engineering team has fully recovered the Parsing Service. We are monitoring the situation further.
- monitoring Jul 19, 2023, 02:28 PM UTC
Our Engineering Team has identified related issues. We are currently identifying the root cause and will update further on the status.
- identified Jul 19, 2023, 02:39 PM UTC
Our Engineering Team is still working on a full resolution of the incident.
- identified Jul 19, 2023, 03:21 PM UTC
Our Engineering Team is still working on a full resolution of the incident.
- identified Jul 19, 2023, 04:18 PM UTC
Our Engineering team has recovered the Web Application. Emailing & Parsing are still experiencing interruptions. The Engineering team is further working on a resolution.
- identified Jul 19, 2023, 04:47 PM UTC
Our Engineering team has recovered the Emailing service. Resume parsing remains impacted. The team is further working on a solution.
- identified Jul 19, 2023, 05:03 PM UTC
Our Engineering team has identified the root cause and implemented a resolution. We are continuing to monitor the changes to confirm a full resolution. You may experience slight delays in processing of Emails or Resumes.
- monitoring Jul 19, 2023, 05:06 PM UTC
We will further monitor the incident resolution for any connected issues.
- resolved Jul 20, 2023, 01:48 AM UTC
This incident is fully recovered and resolved by our Engineering team. Our team has monitored it for the last 6 hours without identifying further degradation of services.