Manatal incident

Degraded performance of the Manatal Emailing Service

Minor Resolved View vendor source →

Manatal experienced a minor incident on November 21, 2023 affecting Emailing, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2023, 09:19 AM UTC
Resolved
Nov 21, 2023, 12:38 PM UTC
Duration
3h 19m
Detected by Pingoru
Nov 21, 2023, 09:19 AM UTC

Affected components

Emailing

Update timeline

  1. investigating Nov 21, 2023, 09:19 AM UTC

    We are currently facing degraded performance on the Manatal Emailing Service. Our Engineering team is investigating with the highest priority. Further updates will be provided soon.

  2. investigating Nov 21, 2023, 09:42 AM UTC

    Our Engineering Team is still investigating the issue. We will provide further details within the next 30 minutes.

  3. identified Nov 21, 2023, 10:22 AM UTC

    Our Engineering Team has identified the root cause of the issue. We are currently implementing a fix to resolve the issue. Further updates will be provided soon.

  4. monitoring Nov 21, 2023, 10:38 AM UTC

    Our Engineering Team has implemented a fix for the issue. The Manatal Emailing Service is recovered. We are currently monitoring the situation.

  5. monitoring Nov 21, 2023, 10:38 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 21, 2023, 12:38 PM UTC

    This incident has been resolved.