Mammoth Cloud experienced a minor incident on June 6, 2016, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 06, 2016, 11:49 PM UTC
Host node vps20 is showing a fault on the host operating system. While majority of VPS on this host are unaffected, the fault is preventing mPanel from managing the servers (restart, backup, change plan, reinstall, etc) located on the host. A reboot is required to correct the fault. We are currently shutting down all VPS on this host.
- identified Jun 07, 2016, 12:43 AM UTC
The host's root filesystem is still inaccessible following a reboot, while the VPS disks are unaffected. We are currently determining whether we can fix the root filesystem or to rebuild the host's operating system.
- identified Jun 07, 2016, 01:21 AM UTC
We have been unable to recover the root filesystem and will being rebuilding the operating system.
- identified Jun 07, 2016, 02:23 AM UTC
We are currently completing configuration after rebuilding the operating system.
- identified Jun 07, 2016, 02:59 AM UTC
We have completed OS configuration and are now booting the VPS on this host.
- resolved Jun 07, 2016, 03:12 AM UTC
We have now booted all affected VPS. If your service has not been restored please contact support on 1300 553 549 or [email protected]