Mammoth Cloud incident

cPanel servers being restored

Notice Resolved View vendor source →

Mammoth Cloud experienced a notice incident on November 11, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2019, 11:22 PM UTC
Resolved
Nov 11, 2019, 11:20 PM UTC
Duration
—
Detected by Pingoru
Nov 11, 2019, 11:22 PM UTC

Update timeline

  1. resolved Nov 11, 2019, 11:22 PM UTC

    This morning we migrated hundreds of our customers onto the new cPanel licensing scheme. Due to a programming fault in the handling of legacy accounts, approximately ten customer servers were incorrectly reinstalled during the migration. We are currently restoring from the latest backup for affected servers.