Malomo Outage History
Malomo is up right nowPingoru has recorded 28 incidents for Malomo: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Major March 9, 2026 Klaviyo event delivery failures 21h 35m Klaviyo
Started Mar 09, 2026, 06:10 PM UTC· resolved Mar 10, 2026, 03:46 PM UTC
- investigating Mar 09, 2026, 07:10 PM UTC
We are currently investigating an issue affecting event delivery to Klaviyo. Some customers may experience delays or failures with events being sent to Klaviyo. Our team has identified authentication-related errors beginning around March 7 and is actively working to determine the root cause and restore normal event delivery. We will provide updates as we learn more.
- monitoring Mar 09, 2026, 09:12 PM UTC
A fix has been deployed and we are monitoring results.
- resolved Mar 10, 2026, 03:46 PM UTC
This incident has been resolved. Klaviyo events are processing as expected now. Our backlog of events that were queued during the incident were processed and notifications were triggered as our events caught up.
Notice March 1, 2026 Tracking update issues 3d 16h API
Started Mar 01, 2026, 01:45 AM UTC· resolved Mar 04, 2026, 06:41 PM UTC
- monitoring Mar 01, 2026, 01:45 AM UTC
On February 26th, our primary database failed after its internal logging system ran out of allocated disk space. As a result, our recovery infrastructure automatically switched to a backup database to maintain uptime. However, we recently discovered that because the logging system failed, the backup database was approximately two days behind in replication (replication is normally near-instant). As a result, orders and shipment records processed during that window were not present after failover. We chose not to re-import those orders because doing so may trigger unwanted duplicate events. Tracking updates will fail for those orders as a result. TO RESOLVE THIS ISSUE, you can take the following action: If you're using one of our integrated apps to trigger notifications (Klaviyo, Attentive): 1) Place a flow filter on any flows that use the Malomo:ShopifyOrderCreated event (typically Order Confirmation emails) that checks to see if a Shopify order has been placed in the last day. If yes, then proceed to trigger the flow as normal. 2) Place a flow filter on any flows that use the Malomo:ShipmentCreated event (typically Just Shipped emails) that checks to see if a Shopify order has been fulfilled int he last day. If yes, then proceed to trigger the flow as normal. 3) Once steps 1 and 2 are complete, place an order tag on any order that was placed or fulfilled between Feb 24th and Feb 26th. The tag can be anything. This will cause us to sync the order and begin tracking shipments and triggering notifications as expected. If you're using Shopify to trigger your notifications: Place an order tag on any order the was placed or fulfilled between Feb 24th and Feb 26th. The tag can be anything. This will cause us to sync the order and begin tracking any shipments as expected.
- resolved Mar 04, 2026, 06:41 PM UTC
This incident has been resolved.
Minor October 17, 2025 Delayed events 5h 26m Shopify
Started Oct 17, 2025, 06:33 PM UTC· resolved Oct 18, 2025, 12:00 AM UTC
- monitoring Oct 17, 2025, 06:33 PM UTC
We have identified an issue that has caused a slow down in processing events. While all events should process successfully, some customers may experience delays in some orders and fulfillments displaying in Malomo and events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.
- resolved Oct 18, 2025, 03:55 PM UTC
All events should be processing as normal.
Minor August 20, 2025 Klaviyo Integration Delayed Event Processing 19h 29m Klaviyo
Started Aug 20, 2025, 05:54 PM UTC· resolved Aug 21, 2025, 01:24 PM UTC
- monitoring Aug 20, 2025, 05:54 PM UTC
Our team identified an issue with the Klaviyo integration connection that has caused a backup in event processing. Some accounts may see delayed events during this time. Our team has deployed a fix and is monitoring the reduction in the event backlog.
- resolved Aug 21, 2025, 01:24 PM UTC
Our team has confirmed that the backup in event processing for the Klaviyo integration has been fully resolved. Events are now processing as expected.
Notice June 3, 2025 Duplicate Order Created Events 3h 22m API, Klaviyo, Attentive, Postscript
Started Jun 03, 2025, 03:07 PM UTC· resolved Jun 03, 2025, 06:30 PM UTC
- investigating Jun 03, 2025, 03:07 PM UTC
Our team has identified an issue with duplicate Shopify Order Created events being generated which may be sending duplicate events for Order created to connected integrations. We are currently investigating.
- resolved Jun 04, 2025, 01:08 PM UTC
This issue has been resolved.
Minor April 28, 2025 Dashboard Orders List 3h 56m Dashboard
Started Apr 28, 2025, 03:18 PM UTC· resolved Apr 28, 2025, 07:14 PM UTC
- identified Apr 28, 2025, 03:18 PM UTC
Our team has identified an issue with slow load times in the dashboard Orders list, which is preventing orders and order history from being shown. Our team is currently working to fix this issue. No order information has been lost and all events are continuing to process as expected; the issue is only preventing the orders list from loading properly.
- monitoring Apr 28, 2025, 05:28 PM UTC
This issue has been fixed and our dashboard is now loading the orders list. Our team is continuing to monitor while our system indexes a backlog of orders to display. We expect to fully resolve this issue shortly.
- monitoring Apr 28, 2025, 05:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 28, 2025, 07:14 PM UTC
This incident has been resolved.
Minor February 18, 2025 Delayed Carrier Shipment Updates 3h 6m API, Klaviyo, Attentive, Postscript
Started Feb 18, 2025, 04:04 PM UTC· resolved Feb 18, 2025, 07:10 PM UTC
- identified Feb 18, 2025, 04:04 PM UTC
Our team has identified an issue with our third party carrier aggregator, which prevented shipping updates for certain carriers to be sent to Malomo. This may have impacted the delivery of shipping update notifications, beginning on February 16 to now, due to decreased events sent to our integrations. Our team is currently deploying a fix.
- monitoring Feb 18, 2025, 04:09 PM UTC
Our team has fixed the issue and our platform is now processing shipping update events that were queued up from the start of the issue. These events are being sent to integrations as expected and shipping notifications will continue to send. Our team will continue to monitor shipping update events throughout the day.
- resolved Feb 18, 2025, 07:10 PM UTC
This incident has been resolved.
Notice February 3, 2025 OAuth2 Authentication Service Outage –
Started Feb 03, 2025, 11:00 AM UTC· resolved Feb 03, 2025, 11:00 AM UTC
- resolved Feb 05, 2025, 06:54 PM UTC
Our OAuth2 authentication service was returning unauthorized (401) status codes, causing API calls that require authentication to fail. This issue affected our ability to receive new orders and fulfillment updates from Shopify. The root cause was identified upon investigation as an issue within the OAuth2 service. A restart of the service successfully restored functionality. To enhance our response to similar issues in the future, we have implemented proactive alerting with our service provider to ensure faster detection and resolution of authentication failures. We are also backfilling these orders during the incident. We apologize for any inconvenience this may have caused and appreciate your patience as we continue to improve our system reliability.
Minor November 29, 2024 Intermittent Shopify Order Created Event Delays 22h 30m API
Started Nov 29, 2024, 07:35 PM UTC· resolved Nov 30, 2024, 06:06 PM UTC
- identified Nov 29, 2024, 10:12 PM UTC
We are currently observing minor delays in event processing. While all events are being processed successfully, some customers may experience slight delays in their events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.
- monitoring Nov 30, 2024, 01:12 AM UTC
We are seeing the queue processing events with minimal delay, and continuing to monitor it.
- resolved Nov 30, 2024, 06:06 PM UTC
After close monitoring, we're continuing to see our events processing quickly to integrations without delays.