Malga incident

Instability in transactions services

Major Resolved View vendor source →

Malga experienced a major incident on September 20, 2023 affecting API Payments (Credit Card) and API Payments (PIX) and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 11:27 PM UTC
Resolved
Sep 20, 2023, 11:56 PM UTC
Duration
29m
Detected by Pingoru
Sep 20, 2023, 11:27 PM UTC

Affected components

API Payments (Credit Card)API Payments (PIX)API Payments (Boleto)API Payments (Cards)

Update timeline

  1. investigating Sep 20, 2023, 11:27 PM UTC

    Aumento de erros nos serviços de processamento de transações, estamos investigando e retornamos em breve.

  2. identified Sep 20, 2023, 11:39 PM UTC

    Identificamos um problema com o serviço de cloud containers da aws e estamos atuando para reestabelecer o serviço. Estimativa de resolução em 10minutos

  3. identified Sep 20, 2023, 11:41 PM UTC

    Pagamentos por cartão crédito normalizado, ainda estamos atuando para reestabelecer pix bs2 e banco do brasil

  4. resolved Sep 20, 2023, 11:56 PM UTC

    Incidente foi resolvido