MakeGov had 2 outages in the last 2 years totaling 8m of downtime — averaging 0.1 incidents per month.
There were 2 MakeGov outages since September 24, 2024 totaling 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
As part of a version upgrade to 3.11.0, we are experiencing a serious outage on opportunities and opportunity notices. We expect the outage to be resolved shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.
Empathize with those affected and let them know everything is operating as normal.