Make experienced a major incident on August 19, 2025 affecting eu2.make.com and us2.make.com, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2025, 10:51 AM UTC
We are observing issues with AI Agents on EU2 and US2 zones. The feature is not operational right now. We are looking into this and will provide update in no more than 30min.
- identified Aug 19, 2025, 11:14 AM UTC
We have identified an issue with the AI Agents service and working with the engineering team to fix it.
- identified Aug 19, 2025, 11:45 AM UTC
We are continuing to work on a fix for this issue. We will update again no later than in next 30min.
- identified Aug 19, 2025, 12:12 PM UTC
We are continuing to work on a fix for this issue. We will update again no later than in next 30min.
- identified Aug 19, 2025, 12:36 PM UTC
We have identified the root cause and working on a fix. We will update again in 30min.
- identified Aug 19, 2025, 01:06 PM UTC
We have prepared a fix and are currently testing it before deploying it to affected zones. We will update again in 30min.
- monitoring Aug 19, 2025, 01:33 PM UTC
A fix has been verified on our testing environment and rolled out to affected zones. We will keep monitoring this issue before it's considered fully fixed.
- resolved Aug 19, 2025, 02:15 PM UTC
This incident has been resolved