Make experienced a critical incident on September 4, 2025 affecting eu1.make.com and eu1.make.com and 1 more component, lasting 23h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 12:53 PM UTC
We are currently experiencing issues across all zones. Users may encounter Bad Gateway errors and be unable to access the platform or execute scenarios successfully. Our team is actively investigating the cause, and we will provide an update within the next 30 minutes or as soon as more information becomes available.
- investigating Sep 04, 2025, 01:30 PM UTC
Our engineering team is continuing to investigate the root cause of the issue affecting all zones. We are actively working to restore full functionality as quickly as possible. We will provide the next update within 30 minutes, or sooner if new information becomes available.
- investigating Sep 04, 2025, 01:45 PM UTC
Our engineering team continues to investigate the issue impacting all zones. We are treating this as top priority and are working around the clock to identify the root cause. We will keep you informed and share updates as soon as more information becomes available.
- identified Sep 04, 2025, 02:00 PM UTC
We've identified the issues and restored the login page for make.com. We're now working to restore full functionality across all zones and will update you on our progress within the next 30 minutes.
- identified Sep 04, 2025, 02:28 PM UTC
Functionality has been restored on eu2.make.com and us1.make.celonis.com. We're working on restoring the remaining zones and will post an update within the next 30 minutes.
- monitoring Sep 04, 2025, 02:58 PM UTC
We have restored functionality across all our zones. We are currently monitoring the situation and addressing any minor issues as they arise.
- monitoring Sep 04, 2025, 04:12 PM UTC
The incident remains under active monitoring. We are now in the process of reactivating the scenarios that may have been deactivated during this incident. We recommend that all users verify the operational status of their own scenarios.
- monitoring Sep 04, 2025, 04:56 PM UTC
For the official statement and more details on this incident, please visit the following page: https://help.make.com/alert-an-outage-may-have-impacted-your-scenario-execution-on-4-september-2025
- resolved Sep 05, 2025, 01:16 PM UTC
This incident has been resolved.