Maitai incident

API Outage

Critical Resolved View vendor source →

Maitai experienced a critical incident on August 12, 2024 affecting API and Portal and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 08:11 AM UTC
Resolved
Aug 12, 2024, 08:57 AM UTC
Duration
46m
Detected by Pingoru
Aug 12, 2024, 08:11 AM UTC

Affected components

APIPortalInference Service

Update timeline

  1. investigating Aug 12, 2024, 08:11 AM UTC

    We are currently investigating this issue.

  2. identified Aug 12, 2024, 08:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 12, 2024, 08:34 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 12, 2024, 08:57 AM UTC

    This incident has been resolved.

  5. postmortem Aug 12, 2024, 08:57 AM UTC

    This outage was caused by a misconfiguration in the DNS automation for a new microservice that was being deployed.