Mailosaur incident

Website offline

Major Resolved View vendor source →

Mailosaur experienced a major incident on May 9, 2017, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2017, 08:48 AM UTC
Resolved
May 09, 2017, 01:12 PM UTC
Duration
4h 23m
Detected by Pingoru
May 09, 2017, 08:48 AM UTC

Update timeline

  1. investigating May 09, 2017, 08:48 AM UTC

    The website server is currently offline - we have raised a ticket with our hosting provider and are looking to bring up a replacement server now.

  2. investigating May 09, 2017, 09:14 AM UTC

    We are continuing to investigate this problem (please note that Mailosaur functionality is unaffected by this issue, only our web site is down during this time). As a temporary measure we are automatically redirecting to https://mailosaur.com/app

  3. resolved May 09, 2017, 01:12 PM UTC

    Our web site is back working as normal - this issue appears to have related to a breakage in private networking between a load balancer and web site server.