Mailosaur incident

Partial outage of services

Critical Resolved View vendor source →

Mailosaur experienced a critical incident on April 22, 2020 affecting SMTP (25) and SMTP (2525) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2020, 05:16 PM UTC
Resolved
Apr 22, 2020, 05:43 PM UTC
Duration
26m
Detected by Pingoru
Apr 22, 2020, 05:16 PM UTC

Affected components

SMTP (25)SMTP (2525)APISMTP (587)SMTP (25) with STARTTLSSMTP (2525) with STARTTLSSMTP (587) with STARTTLS

Update timeline

  1. investigating Apr 22, 2020, 05:16 PM UTC

    We are currently investigating an issue impacting our API and SMTP endpoints. We will keep you updated.

  2. identified Apr 22, 2020, 05:29 PM UTC

    We have identified the cause of the issue, and are deploying a fix which will return full stability within the next few minutes.

  3. resolved Apr 22, 2020, 05:43 PM UTC

    We have now fully resolved the early issue. This was caused by a reference to a redundant container image, we do not expect any degradation in performance now, and all systems should be back to full operation. We apologise for any inconvenience.