Mailosaur incident
SMS messages not being delivered to some numbers
Mailosaur experienced a minor incident on January 11, 2024 affecting App and API, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 11, 2024, 03:19 PM UTC
We are aware that some customers are not receiving SMS messages to their Mailosaur phone numbers. This is being caused by an issue with one of our service suppliers, which we are actively investigating now. We will provide an update as soon as possible.
- identified Jan 11, 2024, 04:52 PM UTC
We are continuing to work with our supplier on this matter, we are looking to resolve this issue as soon as possible.
- identified Jan 11, 2024, 07:07 PM UTC
Our supplier has identified the cause of the issue affecting some SMS numbers and is working to resolve this as soon as possible. We will update when further information is available.
- monitoring Jan 11, 2024, 07:27 PM UTC
A fix has been implemented and we are starting to see SMS services resume to normal. We are continuing to monitor this process.
- resolved Jan 11, 2024, 08:52 PM UTC
We are satisfied that normal SMS service has now resumed for some time and so are now closing this incident