Mailosaur incident

Issue with anti-virus scanning of attachments

Minor Resolved View vendor source →

Mailosaur experienced a minor incident on May 11, 2023 affecting API, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 04:59 PM UTC
Resolved
May 11, 2023, 05:16 PM UTC
Duration
17m
Detected by Pingoru
May 11, 2023, 04:59 PM UTC

Affected components

API

Update timeline

  1. investigating May 11, 2023, 04:59 PM UTC

    We're currently investigating an issue affecting some customers who are trying to access attachments on emails. The attachments are not being virus scanned in time, resulting in them being inaccessible. We are actively investigating this issue and will update as soon as possible.

  2. identified May 11, 2023, 05:06 PM UTC

    We have identified the cause and are pushing out a fix now, we should see files become available as normal shortly as the AV scanning catches up.

  3. resolved May 11, 2023, 05:16 PM UTC

    The earlier issue we had with slow anti-virus scanning has now been resolved.