MailChannels incident

AWS issues causing delayed processing of inbound, and outbound SMTP and APIs

Notice Resolved View vendor source →

MailChannels experienced a notice incident on September 19, 2023 affecting SMTP Service and SMTP Service and 1 more component, lasting 12h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 12:07 AM UTC
Resolved
Sep 19, 2023, 01:07 PM UTC
Duration
12h 59m
Detected by Pingoru
Sep 19, 2023, 12:07 AM UTC

Affected components

SMTP ServiceSMTP ServiceHost ConsoleDomain ConsoleReseller APIInbound API

Update timeline

  1. identified Sep 19, 2023, 12:07 AM UTC

    AWS expected resolution in 60 to 90 minuets

  2. monitoring Sep 19, 2023, 02:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2023, 01:07 PM UTC

    This incident has been resolved.