Notification of System Disruption: Cloud browser

Update timeline

1. resolved Dec 20, 2025, 02:32 AM UTC

   Type: Incident Duration: 1 day, 21 hours and 50 minutes Affected Components: Cloud Browser Dec 20, 02:32:16 GMT+0 - Investigating - We are currently experiencing issues that prevent uses of the cloud browser. Our team is actively investigating the situation. Dec 20, 03:14:22 GMT+0 - Monitoring - We have completed the necessary actions to resolve the issues with the cloud browser outage and have successfully restored system functionality. The system is now under a 24-hour observation period to ensure stable operation. ■ Recovery Details We had released the new version of MagicPod, but it did not work correctly. Therefore, we discarded the released version and rolled back to the old version. We will release the new version again after identifying the cause of the trouble. We sincerely apologize for the inconvenience this has caused. Dec 22, 00:22:34 GMT+0 - Resolved - 📋 Completion of Observation Period: Cloud browser We are pleased to inform you that the observation period for issue of the cloud browser has concluded, and the system is functioning properly without any issues. We consider this incident officially resolved. We apologize for any disruption this incident may have caused to your operations. Our team is implementing additional measures to prevent similar incidents in the future.