Magic Internet Group incident

Intermittent Networking issue in NYC1

Minor Resolved View vendor source →

Magic Internet Group experienced a minor incident on May 23, 2020 affecting NYC1, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
May 23, 2020, 10:29 AM UTC
Resolved
May 23, 2020, 11:30 AM UTC
Duration
1h
Detected by Pingoru
May 23, 2020, 10:29 AM UTC

Affected components

NYC1

Update timeline

  1. identified May 23, 2020, 10:29 AM UTC

    Our engineering team has identified the cause of the intermittent networking issue in our NYC1 region and is actively working on a fix. We will post an update as soon as additional information is available.

  2. monitoring May 23, 2020, 11:17 AM UTC

    Our engineering team has implemented a fix to resolve the networking issue in our NYC1 region and is monitoring the situation. We are monitoring the situation and will post an update as soon as the issue is fully resolved.

  3. resolved May 23, 2020, 11:30 AM UTC

    Our engineering team has resolved the issue with networking in our NYC1 region. Networking should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.