Magic Internet Group incident

Billing issues

Major Resolved View vendor source →

Magic Internet Group experienced a major incident on June 6, 2020 affecting Billing, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2020, 03:15 PM UTC
Resolved
Jun 06, 2020, 04:30 PM UTC
Duration
1h 15m
Detected by Pingoru
Jun 06, 2020, 03:15 PM UTC

Affected components

Billing

Update timeline

  1. investigating Jun 06, 2020, 03:15 PM UTC

    We are currently investigating an issue where customers get an error when trying to pay by credit/debit card.

  2. identified Jun 06, 2020, 03:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2020, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 06, 2020, 04:30 PM UTC

    This incident has been resolved.