MageMojo incident
Network/Connectivity issue in Sydney (AP-SOUTHEAST-2) area
MageMojo experienced a major incident on March 7, 2021 affecting Webscale STRATUS - Sydney, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 07, 2021, 05:51 PM UTC
AWS is experiencing Network connectivity issues within Sydney (AP-SOUTHEAST-2) region. 9:06 AM PST We are investigating an issue with an external provider outside of our network, which may be impacting Internet connectivity between some customer networks and the AP-SOUTHEAST-2 Region. Connectivity to instances and services within the Region is not impacted by the event. 9:39 AM PST We are continuing to experience connectivity issues with an internet provider external to our network. This affects international connectivity from AP-SOUTHEAST-2 Region to internet destinations outside Australia. Connectivity within the AP-SOUTHEAST-2 or to internet destinations within Australia is not impacted at this time. We are continuing to work towards shifting traffic from the external provider to recover from the event.
- resolved Mar 07, 2021, 08:01 PM UTC
AWS reported that the issue with an upstream network provider is resolved. 11:51 AM PST Between 8:19 AM and 10:59 AM PST we experienced an internet connectivity issue with an external provider outside of our network. This impacted internet traffic both to and from the AP-SOUTHEAST-2 Region to internet destinations outside Australia. Connectivity from locations within Australia to the AP-SOUTHEAST-2 Region or to instances and services within the Region was not impacted. The issue has been resolved and connectivity has been restored.