MageMojo incident

CloudFront CDN Network/Connectivity issue in US East area

Minor Resolved View vendor source →

MageMojo experienced a minor incident on April 16, 2021 affecting Webscale STRATUS - Northern Virginia, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 07:42 PM UTC
Resolved
Apr 17, 2021, 01:48 AM UTC
Duration
6h 6m
Detected by Pingoru
Apr 16, 2021, 07:42 PM UTC

Affected components

Webscale STRATUS - Northern Virginia

Update timeline

  1. investigating Apr 16, 2021, 07:42 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 17, 2021, 01:48 AM UTC

    This incident has been resolved

  3. postmortem Apr 17, 2021, 01:49 AM UTC

    The cause of this intermittent response for a small subset of stores was due to a bad Amazon Cloudfront edge node. We contacted AWS and worked with their team. They confirmed the bad edge node and initiated the process to remove it. This edge node was not unique to MageMojo and was affecting other AWS customers as well. Please feel free to contact MageMojo Support if you have any questions.