MageMojo experienced a major incident on December 31, 2021 affecting Webscale STRATUS - Northern Virginia, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Webscale STRATUS - Northern Virginia
Update timeline
- identified Dec 31, 2021, 02:50 AM UTC
Emergency Maintenance is being performed on one node in USEast.
- resolved Dec 31, 2021, 06:39 AM UTC
This incident has been resolved.
- postmortem Jan 05, 2022, 05:58 PM UTC
The Root cause of this intermittent response for a small subset of stores was due to a bad/degraded AWS EC2 instance. Due to this degradation instance was rebooted in hope of recovery and urgent migration to a fresh node was initiated. Please feel free to contact support if you have any questions.